Mossel Bay Municipality News

MEDIA RELEASE: 95% COMPLIANCE ACHIEVED IN MOSEL BAY: ARE YOU READY FOR PRE-PAID METER D-DAY?

Date: Jan 15, 2024

A Y2K date-rollover issue, affecting prepaid electricity meters will result in them becoming non-functional unless they are updated by 24 November 2024.

Mossel Bay boasts with an update rate of 95% of its prepaid electricity meters, but there is an urgent need to reach the 100% mark.

Mossel Bay Municipality is one of five municipalities in the country that have either finished or nearly finished their rollover projects, since the update project was started in 2019 already. The thus far successful TID Rollover is yet another example of where Mossel Bay Municipality is ahead of the curve.

Most likely your prepaid meter, has been updated and is part of the 95%. However, if you are still among the 5%, the message below and graphics attached, are applicable to you since all prepaid electricity vending systems have been updated to reflect the changes done.

Dear Customer (see graphics for instructions)

You have received, along with your credit token, two update tokens for your meter. Please ensure that you have loaded all unused tokens before you continue to input these update tokens; any unused tokens not inserted will not be accepted after the update. Input your tokens in the sequence printed. The first two tokens will not change any credit values on your meter. Subsequent tokens will update your credit according to your purchase value. If you do not input the first two tokens your meter will not accept any future credit tokens purchased. The update tokens only make changes to the meter to enable it to accept tokens in future; your existing credit will not be affected.

For assistance:

Mossel Bay Municipality - 044 606 5000

Utilities World (larry@utilitiesworld.co.za or 073 127 5838, only during office hours 08:00 – 17:00)